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2011 NASW Member Media Interviews

Issues and Answers: Bad Leaders Hire Bad Managers

Introduction

Gregory P. Smith, President and Founder of Chart Your Course International and author of Are You a Good Leader or a Bad Leader?, suggests that leadership is one of the most discussed concepts, but one of the least understood.   And while the leadership debate often centers on ability, talent, creativity and intuition; most will agree that leadership must include the ability to be productive and achieve desired goals. Fostering an environment that encourages the accomplishment of organizational goals and hiring skilled managers is surely the mark of an effective leader.   Often times organizations look to new leaders to provide direction during an economic hardship.

Prompted by an economic recession many organizations, corporations, colleges and universities, private foundations and human service agencies, are revisiting their mission and purpose.   In many instances they feel pressured to redefine their practices and personnel to compete in a changing environment by bringing in new leaders.

Employment Trend

Today employees must adjust to working for organizations that value them as limited commodities.   Many organizations now operate from what I call a "limited devalue theory"; your value decreases as your years increase.   Unlike our fathers and mothers, we must constantly seek employment at organizations that offer the most attractive pay packages, provide a sense of job security, give a fulfillment of accomplishments, and expresses an appreciation for our work efforts.   John, a case manager for a social service agency, shares "new management wants you to stay about five years and then leave. If you stay past five years they begin to view you as not being marketable".      

New leaders of organizations are hiring managers to accomplish specific tasks such as firing employees who question new policies; and intimidating employees who complain about being passed over for promotions, raises or unfair treatment.

These new managers are given extensive leeway to harass, intimidate and coerce employees who have been labeled as special problems.   In many cases employees are labeled as problems simply because they were part of a previous administration. Robert Sutton, in the article Nasty People, suggests that managers who use fear tactics and belittle staff members should be labeled as tyrants, bullies, boors and psychologically abusive.   Leadership, then, is not simply a matter of what a leader does, but also what occurs in a relationship between managers and subordinates.  

One might ask, if leaders are charged with leading an organization in the midst of a recession: Why would a leader hire managers who lack adequate skills? Do leaders succumb to their own personal goals?   Do leaders want to be praised by their subordinates?   There are three pitfalls that new leaders must avoid.

Just Please Me

New leaders must resist hiring managers who seek to just please them—"yes people".   For example, a manager is hired and instructed to fire Mary, an employee that has been with the organization for twenty two years.   Even though Mary is a dedicated employee who is very knowledgeable about policies and practices of the organization, the new leadership perceives her as a threat because of the length of her employment and knowledge.   Without assessing Mary's skills and commitment the new manager fires her as instructed.   While having a manager who will do directly what he is instructed, ensures that the leader's "will" is enforced; it may also give a false sense that the organization is operating effectively.   To the contrary, losing a valuable employee will ultimately affect the productivity of an organization.  

Lack Adequate   Skills

New leaders must resist the tendency to hire managers who lack the skill sets to manage.   For example, if a leader's skills are inadequate, hiring a manager with lesser skills reaffirms the leader's position of being in charge.   Paradoxically, if a manager with superior skills is hired it could reveal the weakness of the leader.   No leader wants to be revealed as incapable of making good management decisions. In perspective, effective leaders need managers who are skilled and competent to carry out their tasks.   Never should competency be over showed by loyalty.

Self Absorbed

New leaders must resist the tendency to be self absorbed, and hiring managers who will consistently flatter them.   Danny a senior counselor at a human service agency in Atlanta, GA, suggests, "bad leaders want to surround themselves with sycophantic—- people who win favor by flattering others.   They consistently make leaders feel good and in control because they place them on a pedestal".   The need to be placed on a pedestal is a common behavior for self absorbed leaders who display narcissist behavior.   Robbins and Judge (2009) suggest that a narcissist has a grandiose sense of self importance, requires excessive entitlement, and is arrogant.   Narcissists also tend to be selfish and carry the attitude that others exist for their benefit, according to Robbins and Judge.

The Challenge

The challenge for human service leaders is to avoid the pitfalls of: 1) just please me; 2) hiring managers who lack adequate skills and 3) being self- absorbed.   New leaders of human service oganizations  must maintain a level of consistency in leadership and general personnel as they provide services to those who are in need. Moreover, leadership in human service organizations must be built on a management foundation that is sustainable because of effective leadership. Succumbing to these pitfalls will have a devastating effect on human service organizations providing services to those in need.

Consistency in personnel, productivity and morale are critical to the success of an organization.   Gregory P. Smith also stress in his article that a good leader creates a work environment that attracts, maintain and motivates the workforce.   Only through a collective approach which includes loyal employees and effective leadership can stability and organizational goals be achieved.

I often think about a lecture from my social work class on management and leadership principles at Rutgers University. Dr. Chester Jones often lectured on the importance of effective leaders in human service organizations surrounding themselves with qualified and fair-minded people who could make good decisions. He stated, "you are only as successful as the people you surround yourself with.   As human service leaders our responsibility is to the greater public. Incompetent leaders typically hire incompetent managers, thus creating an environment where inefficiency, low morale and distrust flourish".          

Sources

Gallos, J. V. Jossey- Bass Publishers. (Ed.). (2003). Business leadership: A Jossey-Bass Reader. San Francisco: Author. ISBN: 0787964417.

Wilcox, M., & Rush, S. (Eds.) (2004). The CCL guide to leadership in action.   San Francisco: Jossey-Bass.

Hall, Randy. J. Bad Leadership Works. Retrieved from (http://ezineaticles.com/?BadLeadership-   works&id=2389148) on 9/10/2009)

Sutton, Robert. I. Nasty People. Article review.http:/www.cioinsight.com/index2php?option=content&task=view&id=881999&pop=1)

(1/ 16/2011)

 

Smith, Gregory. P. Are You a Good Leader or a Bad Leader? Retrieved from

  (http://www.managerwise.com/article.phtml?id=28) on 2/19/20011

Robbins. Stephen., P and Judge,   Timothy.A 2009. Organizational Behavior.New Jersey: Person Prentice Hall

What to Do When Your Therapist Must Terminate Therapy Abruptly

Dr. Melanie J. Barton, LCSW, Ed.D was diagnosed with cancer and had to close her psychotherapy practice in Alabama within a week and to move to Florida to recover.  Here are some helpful guidelines for clients who encounter a similar situation with their therapist.
When Your Therapist Must Terminate Abruptly
Therapists sometimes have crises in their own life.  It may include having to abruptly terminate therapy with you because:
  • They need to care for an ill family member.
  • They were in an accident.
  • Their spouse/family member did some behavior that has affected them (domestic violence, infidelity, arrested for driving under the influence) and now do not feel they cannot competently work with couples/families.
  • They need treatment for relapse of an addiction / depression/ Post Traumatic Stress Disorder / anxiety.
  • They have a life-threatening illness and need immediate surgery or treatment.
  • There is a catastrophic event that destroyed the office and they cannot afford to reopen one elsewhere.
When You Begin Therapy
  • Ask for a written copy of their plan if therapy is stopped abruptly including the name and number of an emergency back-up therapist and how treatment information is transferred.
  • Give your therapist updated contact information about you and a person to reach if they cannot reach you.
When the Unthinkable Happens
If you get a call from someone saying your therapist can no longer see you ask:
  • Is this temporary or permanent?
  • Are you to or do they contact emergency backup therapist?
  • How will the information in your file will be transferred?
  • Do you need to come in to sign a release to have records transferred?
  • Call your insurance company, explain the situation, and ask if backup therapist is an acceptable provider?
  • If new therapist does not meet your needs, ask your insurance company for a different referral?
If Your Therapist Is Hospitalized
  • Ask the person who contacted you if allowed, where to send a card, and how to get updates on your therapist's condition.
  • Do not go to the hospital as the therapist needs privacy to heal.
  • Recall the tools you learned in therapy and use them now.
  • You can pray for the therapist if that is your practice.
  • Look for the good in this situation as a growing edge for you.
People come into our lives and exit our lives sometimes without preparation.  Each person helps weave the tapestry of our lives into an integrated design. If you only look at the backside of a tapestry you see a mismatch hodgepodge of different colored threads and knots, but the front side is a unique design that draws it all together.  Remember that you have inside of you the tools you need to be a fully functioning human being and now is the time to draw on those strengths.

Issues & Answers – Grief, Loss, and Spirituality

Some of My Grieving Clients, Like the Character in The Sixth Sense, Talk to Dead People

Introduction
Hallucinations
An Archetypal Model of  a Ghost
Client Stories About Communicating With a Deceased Loved One

Introduction

Some of my clients have said to me: 

  • "Although I have always been very open to the idea of life after death, since my experience, there is no doubt." 
  • "Enjoy life and love. In the end of life, we are reunited with our family." 
  • I know we are "attached" and "in communication with" others whether or not they are physically present to us.

Many therapists and helping professionals do not know that William James, the Father of American Psychology, and his colleagues wrote a report in 1894 for psychologists who might be studying the phenomenon of hallucination. The experience of seeing ghosts or one's loved ones after they die was called a "sane hallucination." The purpose of this report was to examine the evidence for telepathy which was described as "Thoughts and feelings in one mind, conveyed somehow otherwise than through the recognized channels of sense" and knowing it is conveyed "across a considerable distance of space" (p. 26).

Hallucinations

The dying or dead person usually appeared in familiar clothing, a cold shudder was reported to precede or accompany the sane hallucination and "cases of recognized apparitions occurring within twelve hours of the death, the death being unknown to the percipient at the time" suggests "that there is no discontinuity at death" (pp. 398 & 401). "A large proportion of these hallucinations occurred in bed, many soon after waking, sometimes apparently caused by a dream" (Sidgwick et al, 1894 , p. 397).

Spirituality or having a spiritual experience, such as seeing one's dead loved one, can be described as simply experiencing the spirit of your loved one, which is proof there is a component in a human being that is not physical. In Kelsey (2007, p. 74), he explains "that the Soul starts as the particle of energy, derived from God, which organizes the different parts of an atom." As the Soul "gains experience…it grows larger." This is what is generally known as "an old soul." This spirit is called an apparition or ghost, studied by James and his colleagues in the late 1800s.

An Archetypal Model of a Ghost

One archetype or original model of a ghost could be Jesus Christ who appeared with the traits from Greek and Roman literature as an embodied ghost that appears once or for a brief time after the death of the subject and performs bodily functions such as speaking and eating, displays pre-mortem wounds, is associated with an empty tomb and vanishes suddenly without leaving any physical trace. If the Bible had used the word "ghost" in the telling of the stories of Christ, perhaps Christians would be more comfortable with this phenomenon. Some older Bibles do use the term "giving up the ghost or to give up the ghost."

In the March 2005 issue of The Christian Parapsychologist, it was stated, "Spirits and ghosts have been reported since the beginning of documented history. The most common are in dream states…Ghosts appear to have an intention and a motivational basis. Some motives for return, from a collection of cases from 1880 – 1900, in order of priority, are: 

  • Life cut short 
  • Unfinished business 
  • To give proof of survival 
  • Loneliness
Client Stories About Communicating With Deceased Loved Ones

Client stories about communication with their loved ones have been collected through PhD survey research, in individual and group therapy sessions and in spirituality groups. These spirituality groups are now run in order to aid clients in understanding these types of spiritual experiences, to aid in their grief work and to help them further connect with their loved ones who have passed over.

Central to my work is the concept of Pretergression, which emanates from my studies with Dr. Raymond Moody. Pretergression gives a purpose to the paranormal or spiritual experience, which aids in the client's mental illness. Whatever spiritual experience you have depends on your prior, ordinary concept of knowledge. Basically, what rituals, religious and/or spiritual beliefs you have from your family of origin make up your belief system? Then a new truth will come to you with your spiritual experience.

A good example of this is a client who described a meditation she had, after Christmas where she "saw" The Three Kings and they bowed to her. She stated this was a phenomenal feeling having The Three Kings appear during her meditative state and that she was filled with so much energy that she felt "they" had come to tell her that she was worthy of esteem and they were bowing to the divine inside of her. (Her family-of-origin issue had been one of depression because, for one reason, she had been born with the statement from her family that "Wednesday's child is full of woe.") The Three Kings has now replaced this family-of-origin saying in her mind and this spiritual experience is meaningful to her because she was raised Catholic and has a prior positive concept of The Three Kings.

Dr. Raymond Moody, Jr. would call this an example of Pretergression, which is extremely helpful, I have found, as I use it in the field of psychology. "Pretergression amuses and bemuses us, with glacial force, it thrusts new truths up above a landscape of old knowledge. Over the centuries, that is, the vocabulary of the alluringly unknown pretergresses new truth out of old knowledge. And that justifies the paranormal (or the spiritual) as a source of new knowledge" (Moody, 1999, p. 125).

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Rev Karen E Herrick, PhD
PO Box 8640
Red Bank, NJ 07701
Office: (732) 530-8513
Email: KEHERRICK@aol.com  
Website: www.karenherrick.com
Blog: Click on blog button once on Web site or go directly to: www.karenherrick.com/blog

Issues & Answers – Veterans Affairs: About Post Traumatic Stress Disorder (PTSD) and Brain Injury in Iraq’s War Veterans

Introduction
Post Traumatic Stress Disorder Related to Combat
Traumatic Brain Injury
Consequences of Post Traumatic Stress Disorder and Traumatic Brain Injury
Treatment
Deprivation of Mental Health Care
How Social Workers Help

Introduction

In 1980, in response to the veterans of the Vietnam War and the militancy of the antiwar movement, the American Psychiatric Association (APA) acknowledged the symptoms of Post Traumatic Stress Disorder (PTSD). The diagnosis of PTSD was then included in the DSM (Diagnostic and Statistical Manual of Mental Disorders). The feminist movement was influential in this development as well due to their advocacy for a diagnosis in recognition of the trauma of rape.

The DSM IV-R (2000) describes PTSD, in short, as the "re-experiencing of an extremely traumatic event that the person has experienced or witnessed, accompanied by symptoms of increased arousal (such as sleep disturbance, irritability, hypervigilance, difficulty concentrating) and by avoidance of stimuli associated with the trauma and numbing."

Post Traumatic Stress Disorder Related to Combat

After the war in Vietnam was over, some 30 percent of Vietnam combat veterans suffered from PTSD; flashbacks to horrible near-death situations were common. A study conducted in 2003 involved 6,200 soldiers who had served in Iraq and Afghanistan several months before. Research was conducted by a team of social scientists at the Walter Reed Army Institute of Research.

Results showed that one in six of the veterans displayed symptoms of PTSD, major depression, or anxiety; 12 percent had symptoms of PTSD alone. (These figures are an underestimate as the study was done before the far more brutal urban combat efforts got underway.) The risk of developing trauma rose in proportion to the number of instances of combat in which the soldier had engaged.

According to a more recent Post-Deployment Health Reassessment, which is administered to all service members, 38 percent of regular soldiers and 31 percent of Marines report psychological symptoms. Among members of the National Guard, the figure rises to 49 percent. Those who had served repeated deployments were at extremely high risk of problems and the toll on their family members was great.

The exact rate of PTSD in women veterans is unknown. Studies conducted after the Gulf War  concluded that female service members were more likely than their male counterparts to develop PTSD. This is consistent with the 2 to 1 ratio of female to male PTSD sufferers in the general population.

Males with psychological symptoms from battle, however, are three times more likely to be given a diagnosis of PTSD than females, according to the Pentagon Task Force report.

One explanation for this may be cultural expectations that make it difficult for society and mental health providers to recognize women as combatants. Additionally, there is a tendency to diagnose women as having depression, anxiety and borderline personality disorder instead of combat-related PTSD.

For several reasons, the impact of the Iraq and Afghanistan wars is expected to be more severe than the impact of previous wars. (1) The experience of combat, engagement in gun battles, and handling the bodies of dead comrades is a constant in these wars, (2) the experience of killing people at close range is a frequent occurrence, (3) extended lengths of service with only short periods of rest and recuperation in between are taking a psychological toll on soldiers; and (3) many of the injuries in this war are to the brain.

Traumatic Brain Injury

Traumatic brain injury, or TBI, is the signature injury of the war in Iraq. This injury may come to characterize this war just as Agent Orange did with the war in Vietnam. The injury is often hard to recognize — for doctors, for families and for the troops themselves.

Symptoms of TBI vary. They include headaches, sensitivity to light or noise, behavioral changes, impaired memory and a loss in problem-solving abilities. Months after being hurt, many soldiers may look fully recovered, but their brain functions remain labored.

To identify cases of TBI, doctors at Walter Reed Army Medical Center screened every arriving soldier who had been wounded in an explosion, in a vehicle accident or fall, or by a gunshot wound to the face, neck or head. They found TBI in about 60 percent of the cases. Most of the survivors were in their early twenties. Slightly more than half had permanent brain damage. In severe cases, victims must relearn how to walk and talk.

Among surviving soldiers wounded in combat in Iraq and Afghanistan, TBI accounts for a much larger proportion of casualties than it has in other recent U.S. wars. According to the U.S. Army Institute of Surgical Research, 22 percent of the wounded soldiers from these conflicts who have passed through the military’s Regional Medical Center in Germany had injuries to the head, face, or neck.

TBI screening was recently begun at National Naval Medical Center in Bethesda, Maryland. Over 80 percent of the wounded Marines and sailors were found to have temporary or permanent brain damage from head wounds.

These wounds are the sort that many soldiers in previous wars never lived long enough to suffer. The body armor used today keeps people alive, but the shock wave from the bomb explosion can damage brain tissue. Those who survive head injuries often suffer from emotional problems, including difficulty with memory and anger management, as well as high rates of depression, alcohol use, and post-traumatic anxieties.

Consequences of Post Traumatic Stress Disorder and Traumatic Brain Injury

According to the National Mental Health Association (NMHA), 25-30 percent of people exposed to severe trauma, and 5-10 percent of people exposed to moderate trauma are at high risk of developing substance use problems. Clients in treatment with the dual diagnosis of PTSD and substance misuse have high relapse and treatment failure rates. Wounded war veterans with head injuries are also at high risk for substance-related problems.

As with former Vietnam veterans, homelessness is becoming a major problem. But unlike with Vietnam veterans when the homelessness occurred after years of service, these returning soldiers who become homeless are doing so within a year or less. According to the National Coalition for Homeless Veterans in Washington, estimates are that thousands of persons who fought in Iraq and Afghanistan are living in shelters. Combat trauma is thought to be largely responsible for this problem.

Unable to cope, veterans with mental health problems and/or TBI turn to alcohol and drugs, lose their jobs and family support, and end up on the streets. The fact that heroin use is a growing practice among members of the military in Afghanistan, who can purchase the drug in the market place, is bound to have long-term repercussions as soldiers return.

According to the Task Force on Mental Health, the costs of military service do not dissipate after deployment. Heavy drinking is common among returning service people. Not surprisingly, strains in family functioning have been observed. Indeed, according to a 2006 survey, 20 percent of married soldiers planned to separate or divorce, a 5 percent increase from the previous year.

Treatment

Recent research reported by the National Mental Health Association reports that changes in the hippocampus—a part of the brain critical to emotion-laden memories—may be responsible for intrusive memories and flashbacks that occur in people with this disorder. This discovery opens the door to the possibility of greater use of medications in the prevention and treatment of PTSD.

Psychiatric researchers on war trauma from Israel recommend immediate intervention when mental health symptoms first arise. Cognitive-behavioral therapy and serotonin enhancing drugs have been found to be effective with Israeli veterans.

For many Vietnam veterans, viewing battle scenes from the Iraq war is a trigger for flashbacks of horrors experienced long ago. Significantly, figures from the U.S. Department of Veterans Affairs (VA) show a 36 percent rise since 2003 in the number of Vietnam veterans seeking help for trauma.

Women are seeking help due to both war trauma and victimization by their peers. Military sexual trauma is the term used by the VA to refer to a variety of sexual offenses ranging from verbal sexual harassment to assault and rape. The Veterans Health Care Act of 1992 authorized new and expanded services for women veterans including outreach and counseling services for sexual trauma incurred while serving on active duty.

Treatment of PTSD in women who have served in combat is in its infancy. A treatment intervention known as "Prolonged Exposure Therapy (PE)" is being used by the VA along with a cognitive approach. PE therapy gradually exposes the client to images of the threatening experience and has the client repeatedly recount his or her traumatic memories.

Presently, 600 therapists are being trained in these approaches for treatment of female veterans with combat trauma. Women's Veterans Program Managers are now being placed at VA medical centers across the country. There are also programs for women who are homeless and those who are at risk of becoming homeless.

For treatment of persons with TBI, a brain trauma treatment system of specialized care centers has been organized. A social work case manager is assigned to every patient in treatment. It is likely that much more attention will be paid in the future to this crisis in soldiers returning from the war with serious brain trauma.

Deprivation of Mental Health Care

According to the Walter Reed survey, fewer than 40 percent of those members who meet strict diagnostic criteria receive mental health services. One factor is stigma. Over half of the soldiers who met criteria for a psychological health problem thought they would be perceived as weak if they sought help.

Another problem is diagnosis. Despite the high estimates of PTSD cases, only three percent of soldiers who have seen combat from 2003 to 2007 have been officially diagnosed with Post Traumatic Stress Disorder. According to a recent report from the Department of Defense Task Force on Mental Health, the Army is misdiagnosing those with PTSD.

Combat veterans are being diagnosed erroneously with personality disorder. This fact denies them their benefits because personality disorder is classified as a pre-existing condition and not considered treatable.

A class action lawsuit has been filed in federal court by two nonprofit veterans' organizations requesting that veterans receive the medical care to which they are entitled. One focus of the lawsuit is the mishandling of PTSD disability claims.

To meet the inadequacies of the federal system, the Minnesota National Guide has initiated a program, called Beyond the Yellow Ribbon. This program requires all returning National Guard members from the state to attend regular counseling sessions to address practical matters as well as problems reconnecting with family members following combat stress. Illinois and several other states have developed similar programs to meet the emotional needs of returning National Guard troops.

How Social Workers Help

Social workers actively work with veterans within all branches of the military and as mental health practitioners. Trained in a holistic model of practice, they are well equipped to address a host of issues from the biological to spiritual with which returning veterans are dealing.

Social workers have a history of addressing the person-in-the-environment and attending to the interaction among clients, their families, and institutional systems. Clinical social workers, as licensed mental health practitioners, are knowledgeable about the psychological and social ramifications of PTSD and TBI.

Social workers view combat stress as not only an individual problem but also a family and community problem. Taking a multidimensional approach and given their training in cultural and counseling competencies, social workers are well suited to working in mental health departments within the military and with veterans who have readjustment problems. According to the website at www.socialwork.va/gov/about.asp), the U.S. Department of Veterans Affairs has recognized VA social work since 1926 and is affiliated with over 100 Graduate Schools of Social Work. The VA operates the largest and most comprehensive clinical training program for social work students – training 600-700 students per year.

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To read more articles by Dr. van Wormer, please click here.

Fertility Issues

 

 

 

Pregnancy Issues

Here are articles to help couples who may be struggling with fertility and pregnancy issues.

 

 

 

Introduction

Issues & Answers – Mental Health Recovery Issues

Introduction
The Recovery Journey
Person-Driven Planning
Development of the Acute Care Service System
Co-Occuring Disorders Programming
Formal Consumer Inclusion and Overall Involvement in Services
Trauma Informed Care
Evidence-Based Practices
Introduction

Recovery means something different for every individual with a mental health condition, but every person can achieve some level of recovery in their lives. For some people recovery means they will be able to work; for others that they will be able to live independently; for others that they will be able to have a relationship; and for some it will involve any combination of those or other changes in their lives.

Each person with a mental health condition must define what recovery means for his or her life. A common misperception of what recovery means, however, is that a person no longer has any signs or symptoms of a mental illness. Whereas many individuals in recovery will have no signs or symptoms, this will not be the case for everyone, and regardless of a person's level of functioning, relapses can still happen. Like everyone in the world, most people in recovery from a mental health problem will always have certain challenges that they have to face in life, and some of them may require learning to handle symptoms without allowing the symptoms to control their lives.

The Substance Abuse and Mental Health Services Administration's Center for Mental Health Services assembled an expert panel to develop a consensus definition of recovery. Over 110 panelists, including consumers, family members, providers, researchers, and other stakeholders were involved. The definition was not designed to capture what recovery means for each individual person, but designed to give a broad definition to help people understand what recovery is about.

The Recovery Journey

Mental health recovery is a journey of healing and transformation enabling a person with a mental health problem to live a meaningful life in a community of his or her choice while striving to achieve his or her full potential. (Available at: http://mentalhealth.samhsa.gov/publications/allpubs/sma05-4129/)

The time that it takes to recover is different for each person and an important concept here is that each person must take responsibility for his or her own recovery. Family members, peers, providers, and others can help or motivate an individual, but recovery cannot be done to or for a person, it must be achieved by a person. Even developing the motivation to strive towards recovery is often challenging for individuals with mental health conditions, who often must cope with sedating medications, societal stigma, people telling them that they cannot recover, and other barriers. Motivation and hope are some of the best help that family members and other consumers can provide to individuals working on recovery.

There are ways to better orient mental health systems to help consumers in their journeys through the recovery process. A number of recovery-oriented best practices have been identified by experts (including consumers, family members, providers, clinicians, researchers and others) as particularly helpful in improving a mental health system's recovery orientation and operations. Some include:

Person-Driven Planning:

Consumers can benefit if the mental health staff understand the vision, philosophy, values, and procedures necessary to ensure the full inclusion of consumers in developing their own individual plans of care. This approach looks at a number of aspects of a mental health system that may need to be addressed so that consumers can become full partners in developing their own plans of care.

Development of the Acute Care Service System:

A state's mental health emergency and acute care service system may not be operating as efficiently and effectively as it could to meet the needs of people in crisis. An evaluation of the system can help suggest ways to improve its accessibility and ability to meet the needs of diverse consumer populations.

Co-Occurring Disorders Programming:

People with Co-Occurring Mental Health and Substance Use Disorders have unique needs that cannot effectively be met in a system that is designed to serve people with only one of the two disorders. Use of integrated treatment methods that treat both concerns at the same time can help a service delivery system design an approach that more effectively meets the unique needs of dually diagnosed individuals.

Formal Consumer Inclusion and Overall Involvement in Services:

Without having consumers involved in decisions about the service delivery process, it will be difficult for any one else to truly know what is best for them. This approach, which is highly adaptable to a system's individual needs, is designed to help more fully involve consumers in a variety of roles and functions throughout the process of service delivery.

Trauma Informed Care:

This practice is in the form of a training to help providers, the general public, family members, and others understand the prevalence of past traumatic life experiences in the lives of consumers. The training then helps attendees to understand how trauma can affect peoples' lives well past the event, and how and why service delivery systems must be designed so as to be sensitive to these experiences, if the goal of recovery is to be realized.

Evidence-Based Practices:

There are many different practices that work for different consumers, but there are also many practices that have been identified as consistently beneficial, and they are known as Evidence Based Practices. Mental health systems can be helped to identify and implement one or more of these practices by looking at the state's resources and infrastructure, and assessing what needs to change to make a particular practice widespread.

Consumers must be able to make decisions for themselves about their own care. But providers, based on their clinical experience, have a responsibility to provide education about the possible outcomes that may result from various decisions. The reality is in most systems that consumers, particularly those with more chronic and disabling mental health conditions, are commonly instructed as to what treatments they need, with minimal if any effort to involve them in decisions. A recovery-oriented mental health system acknowledges and encourages consumer involvement and decision-making. Furthermore, a recovery-oriented mental health system is structured in ways that support consumers in their journeys of recovery.

Most individuals will need assistance to figure out what they need to do in order to move forward in the recovery process. The recovery process can take years; it is a journey, with both ups and downs, but it is a journey that is both possible and worthwhile for all consumers.

For more information on recovery or on how your state can obtain assistance with one of these or other recovery models, contact the author at timothy.tunner@nasmhpd.org.

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Issues & Answers – Media, Technology, and Psychotherapy

Introduction
Telemedicine
Cinematherapy
Parasocial Interaction (PSI)
Conclusion

Introduction

Historically, social workers are trained to work with the populations most in need of assistance. They practice in prisons, with drug users, the severely mentally ill, batterers and domestic violence victims, and with HIV positive clients. But, increasingly, social workers have private practices and treat people who can afford to pay for traditional 50 minute psychotherapy sessions. Regardless of the brand of social work practiced, or the population served, social workers can rely on concepts of media psychology to serve their clients.

Most everyone watches television, listens to the radio, or reads some form of printed press on a daily basis. Media is the 21st century's glue – it's what connects us and makes a Wall Street banker able to relate to a struggling waiter in Los Angeles. As a consumer who may communicate with a therapist online, or have a therapist use television and film as case studies, it's important to understand the following basic concepts of media psychology and how they relate to psychotherapy.

Telemedicine

Telemedicine is the delivery of medical and/or psychological services at a distance with the use of technology like telephones or web-based systems. Treatment via telemedicine could involve two medical professionals talking over the telephone in real time about a case and also the use of satellite equipment allowing a doctor in California to evaluate, diagnose, and treat, a patient in Brazil.

The focus of telemedicine is largely consultative, which is why there is a growing trend toward online, synchronous psychotherapy. Some psychotherapists offer online and telephone counseling services for marriage, depression, parenting, family, and grief issues. The International Society for Mental Health Online,  the National Association of Social Workers and the American Psychological Association have issued statements about telephone counseling. Understanding how telemedicine works is essential for consumers since psychotherapists increasing use e-mail and the Internet to provide services.

Cinematherapy

Cinematherapy is the use of film as a metaphor to bring about positive growth in psychotherapy clients. Watching television and films may be a catalyst for healing and change. Movies can be "windows" to the unconscious in the same way that dreams and fantasies are. Watching films allows clients to become consciously aware, resulting in gained insight and emotional release. Cinematherapy works best in the tradition of Systems Theory and Cognitive Behavioral Therapy, which are the treatment modalities used by most social workers. Films may help clients become aware of their irrational beliefs and poor coping mechanisms. Cinematherapy is another tool like stories, myths, and fables, that psychotherapists use to treat their clients.

Parasocial Interaction (PSI)

Parasocial Interaction (PSI) occurs when a viewer responds to a media figure as though he or she were a real person. Many people feel like they "know" or are "friends" with the characters and hosts they see on television, and this may be therapeutic or harmful. NBC's The Today Show calls itself "America's First Family" and viewers may see the show's hosts, Matt Lauer and Meredith Viera as trusted friends. Fans wait for hours in the cold outside the Rockefeller Center studio to see and interact with the hosts, who they refer to by the familiar first name. And, if a viewer ran into Matt or Meredith on the street in New York, they might approach them as they would an old friend, whereas to Matt and Meredith, the encounter would be one of stranger to stranger.

PSI is not about lonely people watching television and feeling a connection with a show host or character. With the rise of gossip Web sites and t-shirts proclaiming "Team Aniston" or "Team Jolie," everyone experiences PSI to a certain degree. As a consumer, it's important to know about PSI, because what you experience as sadness or unhappiness may just be…life. You may not drive a Mercedes, or own a mansion like a celebrity or television character, but that doesn't mean your life isn't full, meaningful, and relevant. Popular culture and the media often sell consumers a false bill of goods by presenting unattainable and unrealistic images. Maybe you have enough, are satisfied enough, and are loved enough. Perhaps you are just comparing yourself to the wrong group of people.

Conclusion

There are many more theories and concepts related to the study of media psychology. As a consumer, ask your therapist if they practice telemedicine and cinematherapy, and if they consider parasocial interaction as a possible underlying cause of depression and anxiety. Knowledge of media psychology principles will make you a better consumer, and will hold social workers accountable for keeping up with the constantly changing field of psychotherapy.

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To read more from Alyson Mischel visit www.alysonmischel.com  

Issues & Answers – Veterans Affairs: Help For Spouses of Combat Vets With Post Traumatic Stress Disorder From People Who Know

Introduction
Listen and Do Not Judge
The Symptoms of Post Traumatic Stress Disorder
Accept Help
Protect Yourself and Your Family Even If He Can’t
Things to Remember
Epilogue
Bibliography

"There is not a day that goes by that PTSD does not play some part in that day".
Trudi, Spouse of Vietnam Combat Veteran
Introduction

The Journal of the American Medical Association in March, 2006, reported that 35 percent of Iraq war veterans sought treatment for mental health issues within a year of coming home. The Department of Defense now estimates that between 15 percent and 29 percent of veterans from the war in Iraq and Afghanistan will suffer from Post Traumatic Stress Disorder (PTSD). The caseload for mental health counselors in the Veterans Administration is six times higher than anticipated. By 2008 more than 400,000 troops could need mental health treatment if this trend continues. Who will help the spouses and families of these combat veterans?

Stepping up to help are eleven women with vast experience dealing with combat veterans returning home from war. They are married to vets who have significant PTSD disabilities from previous wars, and the Iraq war, and they have jointly written this article as a way of offering support, encouragement and hope to the spouses and families of Iraq vets. They offer the following thoughts while recognizing that each war is unique and some of these suggestions may not be appropriate for the Iraq war experience. (We use he/him to refer to the vet for convenience only.)

Listen and Do Not Judge

War is a bad thing and terrible things happen. That doesn't make your vet bad. Listen if he talks about the war. Don't judge, and don't try to stop or smooth over his emotions. When he tells you trauma stories, you might tell him he did the best he could under the circumstances, and wars are horrible. If the stories overwhelm you, it's ok to say you need to take a break and you are working on listening. If he doesn't talk about the war after a few months at home, you may want to suggest he see a counselor if he is showing symptoms of PTSD. If he does talk about the war, it's not a good idea to ask for details because this may bring on a flashback. It's not helpful to tell him you understand what he went through because you don't and can't. It's probably not helpful to tell him he is a war hero as there may be things he did in the war that disturb him. Rather you can say he is your hero by making it home. If he cries, let him cry with you or alone, and don't try to interrupt or stop this. It's probably a sign of healing. Make sure you have someone safe to debrief with as well.

Make an effort to learn who his favorite comrades were during the war. Keeping in contact with these comrades can sometimes be helpful with reentry, and staying in touch with them may last forever, and help with coming to grips with the reality of the war they fought.

The Symptoms of Post Traumatic Stress Disorder

Know what to look for. Educate yourself about PTSD as much as you can. Here are a few of the symptoms: 

  • emotional/social isolation 
  • numbing
  • sexual dysfunction
  • sleep disturbance 
  • intrusive thoughts and memories (flashbacks) 
  • heightened anxiety and startle reaction 
  • inability to concentrate 
  • depression 
  • nightmares 
  • survivor guilt 
  • spacing out 
  • night sweats 
  • sudden anger (or repressed anger) 
  • inability to feel anything but anger

Symptoms may not surface for years. Tracy said "I remember when he talked Vietnamese in his sleep, and had terrible nightmares. Sometimes he still does". Betsy said "he didn't start having flashbacks until many years later when the Iraq war began". If he has flashbacks, ask him what you can do that helps or if he does better handling them alone.

Accept Help

Be willing to accept help even if he doesn't. You can call 1-800-562-2308 in Washington State or go to www.nmfa.org/ to find resources. Or use your health insurance to see a professional of your own choosing. Some employers offer short term confidential counseling as an employee benefit. If your vet is willing, encourage him/her to get a good evaluation from someone experienced in PTSD treatment. Remember though that experts don't agree on what really helps. Trust that what you observe is valid.

Protect Yourself and Your Family Even if He Can't

Encourage him to set limits on what kinds of questions people ask him. Thoughtless questions can cause soldiers to relive trauma. It's ok to say "that's not an appropriate question".

Criticism of the war should not be taken personally, and vets should be supported in leaving situations where military personnel are criticized for serving in the war. Most people support the troops even if they don't support the war.

You may need to remind your vet that he is not the center of the universe, and he no longer needs to worry about his own survival. He is now part of a family where concern for other family members and their feelings and needs is important.

Get in a support group. It's a relief to be with other people who understand. "It has saved my marriage and maybe my life…". Trudi. Our support group is funded by the Department of Veterans Affairs. In Washington State a unique program is offered where veterans and their significant others can receive counseling at no charge. In Wenatchee the contracted provider of these services is Wayne Ball, LICSW, who started support groups. 509-667-8828.

Children are affected by a parent's PTSD. Symptoms can be passed from one generation to the next which is called intergenerational transmission of trauma. The ages of your children affects how this occurs. For instance small children may experience the numbness of PTSD as disinterest or not caring, while older children may act out. Sometimes children will take on some of the symptoms of PTSD. You can get information on how to help your children from the PTSD Information Line at 802-296-6300 or go to www.ncptsd.org. Your children need to know in an age appropriate and calming way that these symptoms are not their fault.

You cannot fix the PTSD symptoms. Those are his symptoms that he has to learn to manage or not. Make your own goals and keep them in your focus. These goals might be improving your own health with good nutrition, exercise, and rest, or spending time with friends, or doing special things for yourself.

Things to Remember
  • Always be truthful with your vet. This builds trust. Tell him calmly when his behavior is not normal. If you don't know if it's normal, ask others, and observe others. Don't walk on eggshells.
  • He probably will not ever be totally the same. He is in many ways a different person now. Grieve for what is lost and move on. This is your life now even though it‘s not fair.
  • Stay on top of medications. Try to notice the changes with new medications or when he stops taking meds and report this calmly to your vet. Suggest he call his medication prescriber if the side effects are problematic. Running out of meds can trigger depression and other problems.
  • Anticipate drug and alcohol problems. Learn about resources for you, your kids and for your vet. Find out what to do. Discourage him from isolating and drinking or doing drugs.
  • If he isolates himself, point this out and encourage involvement with family, sources of help. Don't go with isolation for long periods of time. Short periods of withdrawal to help control anger make sense, but withdrawing from life into a "bunker" is not helpful.
  • When you have conflict which is normal and to be expected, focus on the issue at hand and resist bringing up issues from the past. Stay focused on the issue, not the person and seek solutions, not who is to blame. If possible, set a time limit for hot topics of a few minutes, and take a time out with an agreement to discuss this issue later. Be sure to again discuss later.
  • If you feel concerned about violence in your home, bring others into the situation: your minister, a trusted friend, a counseling professional and talk about your concerns calmly when things are not escalated. Don't keep this concern secret. If necessary to protect yourself and your children, call the police.
  • Sometimes war experiences cause a spiritual crisis, a loss of faith. If your vet's not finding help with this you might encourage him to keep looking. There are spiritual advisors who understand combat and PTSD.
  • Physical exercise helps everyone release anxiety and tension. Stay active and encourage your vet to do the same. Regular meals, good nutrition, plenty of rest and time for play help everyone cope with stress.
  • Take care of yourself in many different ways. You matter just as much as your vet Handling traumatic stress in a loved one is very stressful for most partners. Learn and use stress reduction techniques.

Enjoy the good times. When bad times come, hang on! Good times will come again.

Epilogue

This is an article in progress. We are learning that many of the Iraq vets have traumatic brain injury as well as PTSD which brings new challenges, and often requires a spouse to remember things for their vet. We are learning that it is hard to tell how much someone can recover from a traumatic brain injury. We believe that drawing together in a community of support and encouragement is still the best way to face these unknowns, and we are grateful for the good company of one another.

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Bibliography